• Consultations are available only for non-emergency medical issue.
• Our doctors can cater to chronic, long drawn conditions such as migraine, diabetes, joint pain, arthritis, cancer and many more.
• For any immediate medical assistance connect with your nearest doctor.

• The consultations can be availed online on our website, as well as offline at Syncremedies clinics across multiple locations. You could get in touch with us at +91 8884886567 for information about clinic nearest to you.

• A Patient Care Coordinator is your care coordinator. This person is there to help you with all and any questions you might have with regard to Syncremedies, your treatment plan, your doctors, your medications or any other services you were referred to.

• You are requested to fill out an intake form which includes a description on the problem, medications, allergies, etc. and upload existing labs and reports for review by the doctors

• Online consultations are available only after 24 hours, whereas offline consultations are available on the same day as well.

When booking the appointment you may choose the doctor or let us recommend an expert doctor for your condition.

Syncremedies is an integrated medicine service. We believe that the most effective treatment plan can be provided to patients by leveraging the best from all forms of medicines. Thus the consultations are designed to provide you with the most effective results. In some cases depending on your progress, we may decide to cater your consultations with the most appropriate consulting doctor.

• For online consultations, you need to pay full amount before the consultation for your appointment to be ‘confirmed’.
• For offline consultations, the payment can be made by cash or paytm post consultation at the centre.
• For senior discounts and referrals discount codes discuss with your care coordinator or connect with us at +91 8884886567.

Yes, senior citizens get a discount on all consultations. For further information contact your care coordinator or call us at +91 8884886567.

For online consultations:

• Please do make sure to check your computer for mic, speaker, webcam and good internet connection before the consultation. You can ask the PCC for help if needed.
• At the time of consultation, simply login into our site and click on “Join consultation”. You will meet with the   Ayurveda and Homeopathy doctors via a video conference. The PCC will be there for help.

For offline consultations please bring along all your medical records for the doctors to review and offer better diagnosis and treatment.

Yes, email and/or SMS reminders will be sent to the contact information you have provided at registration.

The doctors will talk to you and get all the information they need to come to a diagnosis and make you a proper treatment plan. A consultation may be up-to 40 minutes.

Your treatment plan will be developed by the doctors after determining the best course of action.

• In case of online appointments, the treatment plan will be sent to you within 24-36 hours post consultation.
• For offline consultations, the treatment plan will be handed over to you immediately after the consultation.

Try to follow the diet, exercise and medication routine recommended as best as you can. Order your medications with us for fast delivery of reliable medicines.

If you need help coordinating the treatment plan recommended or place order for medicines, please contact your PCC or call us at +91 8884886567.

• For online consultations you can order your prescription medications by clicking ‘yes’ on the link provided in the Treatment plan.
• For offline consultations, you can call your PCC or connect with us at +91 8884886567.

Yes, service providers contracted with us will give you discounts up-to 15%.

Ask your PCC for help or call us at +91 8884886567.

No, Syncremedies will send the necessary information to your chosen service provider but do take your prescription and treatment plan with you as the service provider may ask you some specific questions.

No. We request you to upload the results once you get them and contact your PCC immediately with the results.

Yes, you may make an appointment with the doctor through your PCC.

Any queries you have about the treatment plan should be directed to the PCC but if you want to consult the lead doctor you met during the consultation, there is an additional fee of Rs. 500.

If you are seriously unwell, visit a hospital nearby. If it is not an emergency, contact your PCC.

• Follow ups are customized based on progress.
• Treatment plan also includes a tentative schedule for follow-up.

Contact your PCC

No, your customized follow up is based on your progress and the doctors’ information and knowledge about you. A follow up with different doctors would mean that the new doctors have to either rely on the previous doctors’ analysis of you, or have to start the analysis from the beginning.

You can send an email to feedback@Syncremedies.com.

You may reach out to the PCC at any time for help. Or write to info@Syncremedies.com and a PCC will call you to discuss your concerns.

Yes as you will need to be assessed for the new condition. When you register with this new condition, the doctors most suited to address the condition will be recommended for you to consult with.

As a policy rescheduling of appointment is possible only for online consultations.

• If you wish to reschedule an appointment before 48 hours, there will be no charge for rescheduling. You can choose another time slot.
• If the appointment reschedule is in between 24 – 48 hours, payment will have to be redone and 90 percent will be credited to the account.
• If the appointment reschedule is within 3-24 hours of consult, payment must be redone and 50 percent will be credited to the account.
• If the appointment reschedule is within 3 hour of the appointment, changes MAY NOT be made and the consultation fees are forfeited.
• Please be aware that refunds may take up to 7-10 days and are subject to approval.

For offline consultations, contact your PCC for rescheduling of appointments.